Customer Service

Return Policy & Exchanges

We genuinely want our customers to be happy with their purchases. Not all products fit properly, and thus product returns are a natural element of online retailing.
With that said, special occasion branded dresses, unique apparel items, and most handmade jewelry are traditionally special ordered and limited in quantity. They are also more expensive to process and ship to your home.
Our return policy is in place as the best possible means to fairly reflect the economics of buying, making, and distributing these special products.
We hope you enjoy shopping with Laxag.com and thank you for your business.

Processing Guidelines

Our dresses are all made to order. Once the tailoring process has begun, the materials can not be reused. But there is still time to change your mind after placing your order. For details, please refer to our cancellation policy below.

Cancellation Policy
  • Unpaid order will not be processed. If you do not need it, please simply ignore it.
  • Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.
  • Cancellation within 24 to 72 hours after the order is paid:
    You will get a partial refund consisting of 50% of the item price and the full shipping cost.
  • Cancellation within 72 to 120 hours after the order is paid:
    You will get a partial refund consisting of 30% of the item price and the full shipping cost.
  • Cancellation beyond 120 hours after the order is paid:
    You will get a partial refund consisting of the full shipping cost.

Once your order has been shipped,it can no longer be cancelled. If you need to cancel your order, please email love@laxag.com for help.

If you want to change size or color after payment.

Please contact us in 24 hours after payment. Please note color and size can not be changed once the process has begun. If you really want to change size or color, extra cost would be charged. Please contact us.

General Return Policy

If you are not completely satisfied with your purchase you may send your item(s) for return within 7 days of receipt. We provide full refund as long as the product is received in new condition.

To return an item(s) please contact our support team at love@laxag.com, confirm with our support team and send back your returned items using insured UPS or FedeX for safe receipt.

All items must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted.

We do not accept returns after 14 days.

Custom Order Dresses Return Policy

We do not accept custom size or color product returns. because even they returned, we can't sell them again in the future.

International Customers

Please note shipping, taxes, or duties are the responsibility of the customer and are non-creditable upon return. For international customers, we will not reimburse return shipping charges or any taxes/duties if any.

Exchanges

If you want to exchange your item for another size just email love@laxag.com. One of our staff will be happy to place a new order for you and provide an RMA for your previous purchase following our standard return policy.

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